Better Together: Digitally Transforming Environmental, Health, Safety, and Quality Systems

Posted by Dan Jacob on Fri, Aug 17, 2018 @ 02:14 PM

Some things are good on their own, but simply better when paired with something else. Take peanut butter and jelly, wine and cheese, or as many of us are reminded at this time of year, the beach and sunscreen. However, sometimes better together is more than just the sum of individual ingredients, like chemical reactions. For instance, internal combustion is the combination of fuel, oxygen, compression, and a spark resulting in much more than a static mix of its respective parts. This is true with quality, and environmental, health, and safety (EHS).

Quality and EHS management systems have increasingly converged over the past several years, enabled by the efforts of standards organizations such as ISO. Combining these two previously disparate management systems into one is a better together story, with shared competencies, culture, data, and processes. However, when we combine these management systems with Digital Transformation, we create something more like a chemical reaction.

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Tags: Risk Management, Cost of Quality (CoQ), Digital Transformation, Environment, Health and Safety (EHS)

A New Definition of Quality

Posted by Dan Jacob on Mon, Feb 26, 2018 @ 10:12 AM

Over the past few months, we’ve been helping many LNS program members with strategic planning for 2018, and underlying this planning is a common theme - “What is the perceived value of quality?”

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Tags: Enterprise Quality Management System (EQMS), Metrics, Cost of Quality (CoQ), Supplier Quality Management (SQM), Culture, Quality 4.0, New Product Introduction (NPI)

Design for Reliability: State of the Market and Transformation

Posted by Dan Jacob on Tue, Nov 28, 2017 @ 09:29 AM

What do vehicles, transmissions, HVAC, and appliances have in common?  Among other things, they are all historically primarily mechanical products that now contain increasing electronic and software content, which is broadly true of many product categories.  While these new devices deliver unprecedented performance or convenience, the shift in product content means product complexity like never before.  And, as complexity increases, so too does the probability of failure of at least some components.  Unfortunately for manufacturers, reliability and warranty expectations have, if anything, become more stringent.

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Tags: Cost of Quality (CoQ), Digital Transformation

Quality Leaders Explain How Customer Complaints Work for Them

Posted by Vivek Murugesan on Thu, Nov 09, 2017 @ 09:00 AM

Quality leaders often view customer complaints as a reactive metric and the last line of defense in their arsenal. Though the term may seem pessimistic on a first glance, when collected, analyzed, and promptly handled, customer complaints have the potential to be a net positive for manufacturers. Not only from a metrics and operations standpoint but also in enabling closed-loop processes and driving a culture of quality throughout the organization.

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Tags: Enterprise Quality Management System (EQMS), Cost of Quality (CoQ)

6 Questions from Yesterday's EQMS Business Case Webinar

Posted by Dan Jacob on Fri, Jun 17, 2016 @ 11:00 AM

On Thursday, June 16, LNS Research hosted a webinar, "Quality Management in the Boardroom: Building the Executive Business Case for EQMS." The presentation focused on giving quality leaders a roadmap to a common issue we find in our conversations with many organizations: they often lack the framework for elevating quality management to the executive level concern it really needs to reach to transform from a cost center to a value center, and transform quality management maturity.

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Tags: Enterprise Quality Management System (EQMS), Cost of Quality (CoQ), Culture

What is Shadow Quality and Why Does it Matter?

Posted by Dan Jacob on Thu, Mar 24, 2016 @ 10:29 AM

If you’ve read LNS’s Monday Musings providing our perspective on current events in industry, you’ve likely seen the term “shadow quality” in this blog post. So, just what is shadow quality?

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Tags: Enterprise Quality Management System (EQMS), Cost of Quality (CoQ), Culture

5 Strategies to Achieve Quality Improvement with the IIoT

Posted by Dan Jacob on Tue, Dec 08, 2015 @ 11:31 AM

According to LNS Research data, the Industrial Internet of Things (IIoT) seems poised to gain widespread adoption soon, as 37% of 685 respondants expcet to invest in IIoT in the next 12 months. This is more than three times larger than the total population of companies that previously invested! While exciting, this means that a large portion of the market will be deploying IIoT with no or limited experience,

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Tags: Operational Excellence, Risk Management, Cost of Quality (CoQ), Industrial Internet of Things (IIoT)

3 Questions to Answer When Shaping Your Quality Management Culture

Posted by Greg Goodwin on Tue, Nov 05, 2013 @ 06:00 AM

Many companies that have pain points around quality today are exploring different areas for improvement. Some are investing in enterprise quality management software (EQMS) solutions or rethinking the way the cost of quality is measured. These are both initiatives that can have a positive impact on quality and are worth the time and capital investment.

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Tags: Enterprise Quality Management System (EQMS), Cost of Quality (CoQ), Continuous Improvement, Culture

Reducing the Cost of Quality in Electronics Manufacturing [DATA]

Posted by Mike Roberts on Tue, Feb 12, 2013 @ 11:43 AM

Electronics manufacturers face a difficult set of market forces, such as rapidly changing customer preferences, shrinking operating margins, managing a complex global supply chain, and uncertain demand. To overcome these issues, it’s common for executives to develop an operational excellence program that aligns key resources with operational, financial, and quality objectives.

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Tags: Operational Excellence, Enterprise Quality Management System (EQMS), Metrics, Cost of Quality (CoQ)

Cost of Quality: What's Driving EQMS Adoption?

Posted by Mike Roberts on Thu, Oct 04, 2012 @ 06:00 AM

Last week, we shared some of our most recent quality management data. Our post Cost of Quality: More than Risk and Compliance discussed the relationship between quality management objectives, financial objectives, and whether or not companies choose to measure the cost of quality. The results were intriguing, prompting us to take a deeper look into the cost of quality metric and its correlation with other variables.

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Tags: Enterprise Quality Management System (EQMS), Cost of Quality (CoQ)