If you're responsible for managing operations, the following scenario won't be new to you: You have a meeting with the executive team tomorrow and you are running around to get information on metrics for your presentation. The next day, you're expected to report on the overall performance of your plant to several department heads.
Enterprise Quality Management Software (EQMS) is a solution that touches numerous parts of the value chain—engineering, procurement, manufacturing, supply chain, sales, service and more. Because success for such an implementation depends on delivering both business value and compliance across a broad set of stakeholders, it can be a great challenge for many organizations.
This week LNS Research had the opportunity to be briefed by two solution providers that are taking a new approach to the Quality Management space. In both cases, these companies have put Risk at the center of their solutions. One described their solution as Quality Risk Management (as a subset of Operational Risk Management) and the other as Operational GRC (Governance, Risk, and Compliance).
In a recent blog post on Enterprise Quality Management Software, we examined how measuring and minimizing the Cost of Quality (CoQ) was one of the many benefits of EQMS. In that post we also took a deep dive into how to measure and gain business value from the Cost of Quality metric. However, we neglected to give a formal Cost of Quality Definition.
In our last post we examined the challenges many companies face with Statistical Process Control and SPC Software. We showed, through example, how many companies struggle to gain buy-in for SPC among operators and middle management. We also showed how many of these companies fail to support initiatives at the enterprise level with the necessary leadership, process, and technology business capabilities
In our first 2 posts on Enterprise Quality Management Software we examined some of the strategic objectives that are driving companies to adopt Enterprise Quality Management Software as well as the metrics that are defining success in these implementations, especially cost of quality.
In our first post on HACCP Software, we talked about the need for HACCP software and the driving theories behind HACCP in general. In this post we will do a deeper dive on the software itself.
With the recent Food Safety Modernization Act (FSMA) putting Hazard Analysis and Critical Control Points (HACCP) front and center, many companies are trying to understand what HACCP Software is and how it relates to other more familiar types of software like Enterprise Quality Management Software (EQMS), Manufacturing Operations Management (MOM), Enterprise Resource Planning (ERP), and more.
In Part 1 of this series introducing an upcoming project by LNS Research on Enterprise Quality Management Software, we discussed the Strategic Objectives many companies are pursuing on their journey towards continuous improvement. In this post, the second of five, we will examine the metrics companies are using to measure the success of strategic initiatives around quality management.