Quality Execs Discuss Quality 4.0: 7 Takeaways from Roundtable Meeting

Posted by Dan Jacob on Fri, Oct 06, 2017 @ 10:45 AM

On September 21, LNS Research hosted the fall executive roundtable at the World of Whirlpool in Chicago. LNS roundtables are day-long face-to-face events for senior quality leaders (VP's and directors) responsible for strategy to meet and learn from each other and LNS on core topics. During the most recent session, 15 quality and technology leaders discussed Quality 4.0 building blocks, applications, progress, and outcomes. Special thanks to Whirlpool, Whirlpool’s quality leaders, and to our speakers from Coca-Cola and Newell Brands for their part in making this a successful event.

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Tags: Enterprise Quality Management System (EQMS), Culture, Quality 4.0

Quality in Word or in Deed: Is Quality Really a Corporate Value?

Posted by Dan Jacob on Fri, Sep 22, 2017 @ 10:05 AM

Do you ever feel bombarded by quality-related slogans, branding, and logos?  It seems like every business, from global enterprises to regional companies, to the local baker, is really, deeply passionate about quality, and has been forever (“Quality in every bite… since 1872”).  What's more, they want to make sure you know just how much they care about quality.  Of course, that public-facing fanatical dedication to quality very often crumbles after a talk with the company’s underfunded and overworked quality team.

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Tags: Enterprise Quality Management System (EQMS), Culture

5 Maneuvers to Drive a Culture of Quality [Infographic]

Posted by Dan Jacob on Fri, Dec 16, 2016 @ 11:30 AM

Many companies that want to differentiate with quality need a clear picture of Supplier Quality Management (SQM) practices across industry. Use this insightful infographic to understand and communicate the total value of quality. Learn how your company can gauge SQM maturity, who can help you along the way, and strategies to transform Quality from a department and bake it into your company’s culture. 

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Tags: Enterprise Quality Management System (EQMS), Risk Management, Culture

6 Questions from Yesterday's EQMS Business Case Webinar

Posted by Dan Jacob on Fri, Jun 17, 2016 @ 11:00 AM

On Thursday, June 16, LNS Research hosted a webinar, "Quality Management in the Boardroom: Building the Executive Business Case for EQMS." The presentation focused on giving quality leaders a roadmap to a common issue we find in our conversations with many organizations: they often lack the framework for elevating quality management to the executive level concern it really needs to reach to transform from a cost center to a value center, and transform quality management maturity.

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Tags: Enterprise Quality Management System (EQMS), Cost of Quality (CoQ), Culture

The 2 Faces of Quality: Operational Excellence & Compliance First

Posted by Dan Jacob on Tue, Mar 29, 2016 @ 10:00 AM

We’ve been busy delivering against our 2016 research agendas here at LNS. The Quality practice is working on a number of topics, but arguably the most important is the “Business Case for Quality.” Industry needs the tools to build solid business cases for quality management enhancements, and with nearly 1,000 respondents to its quality management survey, LNS Research has the data to help identify the tools companies need to make their Business Case. The tools we are developing are frameworks, metrics, typical performance guidelines, and Operational Excellence levers (People, Process, and Technology).

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Tags: Operational Excellence, Enterprise Quality Management System (EQMS), Culture, Compliance

What is Shadow Quality and Why Does it Matter?

Posted by Dan Jacob on Thu, Mar 24, 2016 @ 10:29 AM

If you’ve read LNS’s Monday Musings providing our perspective on current events in industry, you’ve likely seen the term “shadow quality” in this blog post. So, just what is shadow quality?

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Tags: Enterprise Quality Management System (EQMS), Cost of Quality (CoQ), Culture

3 Lessons to Learn from Quality Leadership

Posted by Dan Jacob on Fri, Mar 18, 2016 @ 10:44 AM

Airbags, ignition switches, and even emissions software. While large recalls make the news at a regular pace, these are surrounded by scandal. News reports include claims of illegal or unethical activity executed by individuals or larger groups of people. Unfortunately, as new reports expose even more it’s revealed that the activity was accepted or possibly encouraged by management, as well as the organization at large.

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Tags: Enterprise Quality Management System (EQMS), Culture

4 Tips for Elevating Quality and Incorporating Risk into CAPA

Posted by Greg Goodwin on Thu, Jan 15, 2015 @ 09:20 AM

Regardless of product type or market, every manufacturer needs to consider quality. While some industries, such as those that directly influence public health, are subject to regulations imposing quality specifications from government agencies, other companies look for competitive advantage by raising quality standards from within. Others still operate in industries where products are relatively cheap and high-speed, high-volume product turnout is more important to serving customer needs than focusing on achieving the highest level of product quality possible.

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Tags: Operational Excellence, Enterprise Quality Management System (EQMS), Culture

5 Tips for Applying Sentiment Analysis to Closed-Loop Quality

Posted by Mehul Shah on Thu, Jul 31, 2014 @ 08:53 AM

We’ve been talking about the concept of Closed-Loop Quality Management a lot as of late, and with good reason. Today, producing the highest quality products is no longer the only thing organizations can do to differentiate and achieve greater competitiveness.

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Tags: Enterprise Quality Management System (EQMS), Culture

Top 4 Challenges Quality Leaders Face and How They’re Solving Them

Posted by Paul Leavoy on Thu, May 08, 2014 @ 11:15 AM

Mehul Shah and I recently hosted an interactive session for quality leaders and Statistical Process Control (SPC) specialists to discuss some of the ongoing goals, challenges, and solutions facing professionals in this field across a number of different industries. What we learned was very much in line with the results of our recent quality survey: quality professionals are still facing challenges when it comes to giving metrics meaning, identifying areas of improvement, and turning manufacturing information into actionable data.

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Tags: Operational Excellence, Enterprise Quality Management System (EQMS), Culture