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Beyond the Tech: Building the Culture AI Needs to Succeed
Virtual Council Meeting l August 11, 2026
Culture is one of four strategic priorities The COO Council™ board has put at the top of its 2026 agenda. It's also the one most leaders underestimate, especially as organizations race to adopt AI.
Nine out of 10 manufacturers are planning to adopt Industrial AI or already have. What we hear consistently from operational leaders is that the gap between planning and scaling isn't a technology problem. What's in the way is almost always culture, operating model, or both.
Trust in leadership, how the organization is structured to absorb change, and whether people can see themselves in the future being built...these are the variables that actually matter.
On August 11, 2026, LNS Research leadership is joined by senior operational executives from Henkel and Bristol Myers Squibb to discuss how culture and operating model alignment determine whether AI delivers at scale.
*Meeting invite requests are subject to attendance approval

August 11, 2026 l 11:00 am - 12:15 pm ET
Presenters
Matthew Littlefield
Co-founder, President, & Research Leader, LNS Research
Matthew Littlefield is Co-founder, President, and Research Lead at LNS Research. He leads the organization as it fulfills its mission of driving industrial transformation. and contributes to research across the breadth of topics covered by the firm.
Matt is a recognized industry expert, an active speaker, and contributing author across many industry publications, associations, and events. His passion, however, is advising manufacturing executives on Industrial Transformation and Operational Excellence.
Mehul Shah
Co-founder & Commercial Leader,
LNS Research
Mehul Shah is the Co-Founder and Senior Associate at LNS Research. He advises industrial executives in their Operational Excellence and Industrial Transformation initiatives.
Mehul is instrumental in the work LNS Research conducts with clients as they develop and refine the organizational culture, operational architecture, and processes necessary for true and beneficial Industrial Transformation.
Michael Carroll
Research Fellow & The COO Council Advisor, LNS Research
Michael Carroll
Michael Carroll is the Advisor to The COO Council at LNS Research and a former senior executive at Georgia-Pacific, where he led enterprise transformation and innovation.
With a background in engineering and global leadership roles, he brings deep operational leadership insight, strategic clarity, and a forward-looking focus on AI, performance science, and scalable decision-making.
Dirk Holbach, PhD
Chief Supply Chain Officer & COO (former), Henkel
Dirk Holbach, PhD, is Chief Supply Chain Officer & COO at Henkel, leading the company's global end-to-end supply chain and operations. He has more than 20 years of experience driving transformation across FMCG and specialty chemicals, with expertise in digital manufacturing, AI, sustainability, and operational excellence.
Recognized as a leading supply chain exec, Dirk serves as an advisor, board member, and international speaker, helping organizations accelerate performance through innovation and resilient operations.
Carles Belmonte
Head of Supply Chain Strategy & Development, Henkel
Carles Belmonte is Head of Supply Chain Strategy & Development at Henkel, where he leads global supply chain strategy, transformation, and M&A initiatives. Previously, he held engineering and operations leadership roles at Procter & Gamble, Coty, and Henkel, driving manufacturing innovation and large-scale operational improvements.
With experience spanning global supply chains, digital transformation, and operational excellence, Carles is a frequent speaker on building resilient, high-performing supply chains and transformation at scale.
Thomas Potgieter, PhD
❇️ The COO Council Member
SVP of Cell Therapy Development & Operations, Bristol Myers Squibb
Thomas Potgieter, PhD, is Senior Vice President of Cell Therapy Development and Operations at Bristol Myers Squibb, where he leads the development and manufacturing of advanced cell therapies. Previously, he held a series of manufacturing and technical leadership roles at Merck spanning more than a decade.
With more than 25 years of experience in bioprocess engineering, manufacturing, and biotechnology, Thomas brings deep expertise in scaling innovative therapies and advancing operational excellence across the life sciences industry.
Meeting Discussion Topics
Trust
Challenges
People
How do you build team effectiveness at scale in the middle of major organizational change?
Benchmarking
What the World's Most Productive Companies™ do differently in building successful culture and operating models
Plus, learn how Henkel activated 150+ supply chain leaders around a shared transformation agenda and delivered a 5-year value plan in half the expected time.
SENIOR-MOST OPERATIONAL EXECUTIVES
Learn More About Joining The COO Council
The COO Council is an invite-only peer network of senior operational leaders from leading global manufacturers. Members get access to LNS Research's industrial benchmarking, hands-on analyst insights, and interactive sessions like this one. Learn more about membership benefits for you and your organization.

Operational Leaders Shaping the Future of Industry
Chad Anderson
Chad Anderson is Chief Manufacturing and Technology Officer at Indovinya, part of Indorama Ventures, where he leads global operations and technology strategy across the company’s specialty chemical platforms.
With over 25 years of experience in manufacturing leadership, Chad has driven major restructuring efforts, operational turnarounds, and digital transformation initiatives at global chemical companies including Huntsman and Arkema.
Rahul Dharni
Rahul Dharni is Global Chief Information Officer at Pratt & Whitney, where he leads enterprise-wide digital transformation to drive innovation, efficiency, and new business models.
With a strong track record across aerospace, defense, healthcare, and industrial sectors, Rahul’s leadership spans smart factory initiatives, digital thread, AI/ML integration, and cloud strategy, positioning digital as a core competitive asset.
Clay Ellis
CEO
Global Cellulose Fibers
Clay Ellis is CEO of Global Cellulose Fibers at International Paper, where he leads strategy and operations for one of the company’s core global businesses.
With over 25 years of experience in manufacturing and commercial leadership, Clay has held key roles across operations, excellence, and product segments, helping drive performance and innovation at scale.
Peter Gibbons
Peter Gibbons retired in 2025 as Group President of Enterprise Supply Chain at 3M, where he led global operations and supply chain. Previously, he served as CEO and Board Chair of TireHub, helping build the company into a customer-focused, culture-driven distribution leader.
Today, Peter serves as a board member at Solstice Advanced Materials, bringing decades of leadership experience in global manufacturing, supply chain, and business transformation across industrial, consumer, and specialty chemical industries.
Ellis Jones
Ellis Jones is an accomplished independent director and former Fortune 500 executive with over 25 years of experience leading operations, safety, finance, and sustainability initiatives. Known for turning around underperforming teams and organizations, he previously held senior leadership roles at Goodyear, including Chief Sustainability Officer and VP of Global EHS&S.
Ellis now serves on multiple corporate boards and applies his expertise in operational excellence and cultural transformation to drive performance and long-term value.
Sudeep Kesh
Sudeep Kesh is Chief Innovation Officer for S&P Global Ratings, where he leads research and training on emerging digital risks, including cyber, AI, and technology disruption, and their impact on financial markets.
He also leads the Technology Disruption Research Lab across S&P Global, directing enterprise-wide research and thought leadership. Earlier in his career, he led a global credit research and economics team producing award-winning research.
Peter Kraemer
Peter Kraemer is the retired Chief Supply Officer of AB InBev, where he led global brewing operations, quality, raw materials, and product innovation across more than 150 facilities. A fifth-generation brewmaster and third-generation Anheuser-Busch employee, Peter spent nearly three decades advancing beer quality and operational excellence at scale.
Despite retiring from full-time leadership, he remains active in the industry and now serves as an advisor, drawing on his deep expertise and passion for the craft.
Veena Lakkundi
President
Apogee Enterprises
Veena Lakkundi is a global business executive and board director with a strong track record of leading enterprise transformation and building high-performing teams. As President of Large-Scale Optical at Apogee Enterprises, she brings deep experience from senior leadership roles at Rockwell Automation and 3M.
Veena also contributes her strategic expertise on the boards of Trinity Industries and Claroty, helping drive sustainable growth, innovation, and inclusive leadership across industrial sectors.
Thomas Roemer, PhD
Executive Director, Leaders for Global Operations
MIT
Thomas Roemer, PhD, is a Senior Lecturer at MIT and Executive Director of the Leaders for Global Operations (LGO) Program. His research spans product development, manufacturing, and operations strategy, with publications in leading journals. He has held faculty roles at MIT Sloan and UC San Diego’s Rady School, earning multiple teaching awards. Roemer holds engineering and management degrees from Technische Universität Berlin and UCLA.
Kevin Smith
Kevin Smith is is Vice President of Global Insulation Operations at Owens Corning. He brings nearly three decades of deep Owens Corning expertise across operations, advanced manufacturing, and research and development.
Kevin's vast industrial experience, his enterprise mindset, and his proven ability to lead teams through key growth and productivity initiatives position gives him critial insights to shaping the future of industry.
Michael Carroll
LNS Research
Michael Carroll, Strategic Advisor and Fellow at LNS Research, works with The COO Council to advance leadership, innovation, and organizational transformation.
Mike previously served as VP of Innovation at Georgia-Pacific, where he led major initiatives that reshaped operations and culture. Recognized as Innovator of the Year by ASPI and Visionary of the Year by Smart Industry Magazine, Mike is known for driving customer-centric change across global manufacturing.
Ryan Cahalane
LNS Research
Ryan Cahalane, Managing Director at LNS Research, plays a key role in guiding our work with The COO Council and advancing our mission to help industrial leaders drive new levels of productivity and performance.
Ryan brings more than 25 years of experience across manufacturing, industrial technology, consulting, and systems integration. He's been a top leader at companies, including Axiom Manufacturing Systems, Feyen Zylstra, Colfax Fluid Handling, OSIsoft, Rockwell Automation, and GE.
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