On Wednesday, January 11, LNS Research hosted the webcast, “Supercharge Supplier Quality Management (SQM) for Competitive Advantage.” The presentation explained what today’s quality leaders must do to realize the full value of quality efforts, particularly in light of rapidly changing market and regulatory conditions.Read More
“If it ain’t broke, don’t fix it,” as the saying goes. But what if it is broken? LNS survey data shows 79% of 699 surveyed companies claim that Supplier Quality Management (SQM) is not automated with software. 50% believe that SQM is the quality process most critical to their company’s success, but 41% say that it is their least mature quality process. Those numbers grabbed our attention - quality leaders and change-agents need to focus on this process area.Read More
Many companies that want to differentiate with quality need a clear picture of Supplier Quality Management (SQM) practices across industry. Use this insightful infographic to understand and communicate the total value of quality. Learn how your company can gauge SQM maturity, who can help you along the way, and strategies to transform Quality from a department and bake it into your company’s culture.Read More
On Tuesday, December 6, LNS Research hosted the webcast, “4 Best Practices to Gain Executive Support for You Quality Initiatives.” The presentation helped quality professionals with how to get support for their quality initiatives, and get the attention of senior management and finance. It also revealed exactly what executives need to know to give support, how to align with corporate trends and objectives to advance your cause, where to look for backing from other functions and groups, and which frameworks and industry statistics support your argument.
Previously, we had discussed quality’s role in New Product Development (NPD) and outlined a few ways in which quality can meaningfully contribute to NPD success. We left a cliff-hanger in that post, which will be addressed here. How does Machine Learning intersect and connect quality and NPD?Read More
Perhaps surprisingly, there is a strong connection between archery hunting and quality’s role in New Product Development (NPD). In both cases, we’re hunting – for customers and market share or quarry – and on a given day of archery and in NPD, there is a number of difficult-to-quantify unknowns that influence our success. Quality management can and should play a role in reducing these NPD risks, therefore increasing successful New Product Introductions (NPI).Read More
On September 29th, the LNS Global Executive Council met to discuss Quality in NPI (New Product Introduction), hosted at the World of Whirlpool in Chicago. The event had active participation from quality leaders from across industry and included presentations from leaders at Whirlpool, MacDermid Performance Solutions, The Oshkosh Corporation, and ThermoFisher Scientific; as well as yours truly.Read More
Earlier this year, LNS published the core of its executive business case for quality research, which delivered strategies, frameworks, and data to plan, gain, and nurture executive sponsorship for quality. Executive sponsorship is the key to improving quality maturity, because it results in funding, cross-functional engagement and Operational Excellence improvements needed to help companies achieve differentiation.
The infographic below explains why quality needs to build the executive business case, and the six steps to achieving executive sponsorship.Read More
LNS Research meets with many quality executives throughout the week. Nearly all are from Medium or Enterprise-size businesses and responsible for at least a handful of sites, and they are usually responsible for quality across several business units which have arisen from a mix of organic growth and acquisition. These leaders are often looking to address challenges, like:
- How consistently ensure quality standards across different business units
- How to benchmark against peers
- How to make changes and gain buy-in across the enterprise
The answer? Harmonization.Read More
We’ve been discussing the “Executive Business Case for Quality” research with a number of Operational Excellence (OpEx) leaders. Many OpEx leaders are attempting to build business cases for technology investments, and one recurring theme of our discussions is that leaders want to justify technology investments by quantifying expected improvements to process and personnel behavior enabled by the technologies.Read More