This blog post discusses how companies can best leverage investments in environment health and safety software.
In the realm of health and safety management, few topics have been a greater source of ongoing controversy over the years than Behavior-Based Safety (BBS). Some safety professionals believe this approach to environment, health, and safety (EHS) management helps reduce worker error, thereby minimizing health and safety incidents and, ultimately, saving lives. Others, however, think the approach is inherently flawed and suffers from a lack of quantifiable metrics and actionable intelligence.
Just as we have divergent beliefs on the value of BBS approaches, it is important to clarify that we also have widely different conceptions of what actually constitutes BBS. Some think that simply having a form of safety incentive program means they have achieved BBS, while others believe it is a much broader and all-encompassing management approach.
However you feel about BBS and its supposed shortcomings, a variety of emerging trends and factors are aligning to make an actual BBS system both more achievable and effective. In this article we’ll discuss five emerging trends that show BBS might become more reasonable than ever in the coming months and years.
Although BBS in general encapsulates a much broader philosophical approach to safety management, here we will dive more into how it is possible to capture and track BBS data to actually make a safety program more effective in the long term.
1. Safety management trends move toward more comprehensiveness
One of the sticking points for critics of BBS is that behavioral data is tough to capture. And that's understandable. There’s a myriad of human factors that lead to safety incidents and accidents, and in any case it is hard to point towards causation, not to mention find trends in causation.
And yet this is exactly what a BBS approach wants to achieve. According to conventional BBS wisdom, the original cause of one accident or fatality is linked directly to worker error, and it also supposes that these errors are repeated, and therefore capable of being eliminated.
No, it’s not that easy, and it will always be tricky to lock down incident and accident causation to patterns of repeat behavior. However, what we have seen over the years is only an increasing level of comprehensiveness in terms of behavioral data that we are able to capture. And it’s not as if we will experience a move towards less data on this front. We’ll only continue to have more and more actionable intelligence on safety-related behavior, so it stands to reason this increased visibility will evolve best practices in EHS management to increasingly call upon us to capture and act upon this data.
2. Wearable technology will bring us closer to actually capturing behavioral metrics
In a recent post we talked about how wearable technology in the workforce is poised to transform EHS approaches. And the point could not be more salient than in the BBS conversation. As wearables enable us to gain increasing visibility into worker behavior, health, activity, and environmental factors, we will only get more actionable data to analyze and eventually use to implement new health and safety requirements standards to improve worker health and safety conditions.
From location-based PPE to wearable environmental monitoring devices, it will become easier and easier for us to understand the exact conditions that lead to an incident. Aggregate data will eventually point us to weak links in our health and safety systems and, with this knowledge, we’ll be able to implement corrective and preventive actions that were previously unattainable.
3. Qualitative, case-based history can be broken down into actionable data
Whenever a tragic safety incident occurs, smart organizations conduct detailed investigations into the why and how behind the incident. If an employee dies, we need to know exactly why it happened, and perhaps more importantly, we need to know how we can prevent similar incidents from occurring in the future.
Fortunately, technology and metrics-based mindsets are enabling us to break down previously qualitative accounts into actionable intelligence. Instead of simply building case-based accounts of how, for example, an employee fell, or how machine guarding was not properly maintained, we can extract data from qualitative accounts and then build it into aggregate models to better understand systematically why things happen, when, and how.
4. The other side of the BBS coin is safety culture:
Technology will only take us so far, of course. The only effective backbone of a strong safety program is a good safety culture. The two are inextricably linked, and no matter how far technology can take us, as is always the case with user adoption, our frontline workers need to be motivated to build a culture of progressive safety. Otherwise it will never happen.
However, between the emergent social circuit of exposure—insofar as few negative safety events for major companies are unexposed online—and the sheer pace of news cycles, the game has changed.
The days where deadly safety events went unnoticed are over. Frontline workers know this. The public at large knows this. And stakeholders know this. So knowing that the roots of many negative safety incidents lie in the realm of worker behavior, market leaders are only going to pay more and more attention to behavioral data.
5. Job Safety Observations are improving and becoming more metrics-based
A cornerstone of BBS programs are Job Safety Observations (JSOs). Health and safety personnel go in, observe safety behaviors among frontline workers, and attempt to compile metrics and draw conclusions on the basis of these observations. In principle, great.
But historically these JSOs have been so qualitative we haven’t been able to draw compelling conclusions or actionable intelligence from these findings. That’s changing. Between Big Data, the Internet of Things (IoT), wearable tech, the trend is clear: we’re only gaining more and more intelligence on how frontline workers behave, what they do, and the results that flow from their actions. While JSOs used to be a comparatively immature enterprise, they are poised to become a whole lot more metrics-based and influential. So stay tuned.
I think the bottom line behind all of this goes back to something expressed in point 4: that is, safety culture. We can implement as many tracking systems as we want and we can try to observe our workers all day. But the moment a supervisor isn’t looking, an employee might take off their safety goggles. They might not use the fall protection because it is a "quick job." And that’s where the chinks in the armor are laid plain. So as far as technology will take us, only dedicated due diligence by all parties will make unfortunate accidents and fatalities a thing of the past.
As far as BBS technological support can take us, we need the backbone of a strong safety culture to get us there effectively.
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