Vivek Murugesan

Vivek Murugesan is a Research Associate with LNS Research. He conducts survey and data analysis, manages survey and data acquisition, develops data models, and assists analysts with research and analysis across the breadth of coverage areas for LNS. Vivek holds a Masters in Industrial Engineering from Northeastern University, with a focus on supply chain and data analytics.
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Recent Posts

Quality Leaders Explain How Customer Complaints Work for Them

Posted by Vivek Murugesan on Thu, Nov 09, 2017 @ 09:00 AM

Quality leaders often view customer complaints as a reactive metric and the last line of defense in their arsenal. Though the term may seem pessimistic on a first glance, when collected, analyzed, and promptly handled, customer complaints have the potential to be a net positive for manufacturers. Not only from a metrics and operations standpoint but also in enabling closed-loop processes and driving a culture of quality throughout the organization.

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Tags: Enterprise Quality Management System (EQMS), Cost of Quality (CoQ)