Quality Leaders Explain How Customer Complaints Work for Them
Latest research data and insights from LNS Research around benchmarking customer complaints, the impact of social media listening, and closed-loop...
AUTHOR
Vivek Murugesan
Vivek Murugesan is a Senior Research Associate with LNS Research. Vivek supports primary research across IX Readiness, Quality 4.0, and industrial Analytics. He also manages the quantitative analysis of LNS Research studies, creating data models, including maturity models, market sizing, and more. Vivek's main coverage area is Industrial Analytics.
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