With changing times, the new definition of Quality should evolve, “Quality is conformance to customer expectations.”
Cost of Quality (CoQ) (2)
Design for Reliability (DfR) is increasingly important LNS Research explains what DfR is, why manufacturers should adopt it, and what the impact of...
Latest research data and insights from LNS Research around benchmarking customer complaints, the impact of social media listening, and closed-loop...
On December 9th LNS Research's Global Executive Council will discuss reorganizing quality culture to achieve a model of operational excellence.
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