What is Digital Voice of the Customer (DVoC)?
Learn how Digital Voice of the Customer (DVoC) helps quality leaders move beyond compliance to drive customer loyalty, growth, and competitive...
LNS Research Industrial Transformation Blog
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Customer Satisfaction vs. Customer Loyalty: Why Loyalty Wins
Customer satisfaction is good — but loyalty wins. Explore how leading companies use Digital Voice of the Customer to turn trust into lasting...
Industrial AI: Why You Will Fail in Knowledge Management
Traditional knowledge management can’t meet today’s challenges. Retool it with strategy, AI, and frontline tech to bridge skills and boost decisions.
Rewriting the Playbook for Operational Excellence
Discover how Digital Execution Systems are redefining Operational Excellence, empowering COOs to embed excellence in daily work and drive performance.
Embedded EHS: The Blueprint for Safer, More Profitable Operations
Learn how Embedded EHS empowers manufacturers to cut risks, boost safety, and turn sustainability into a driver of profitability and growth.
Siloed or Integrated? Two Approaches to Operational Excellence
Discover why legacy, project-based OpEx models fall short—and how integrated, digital-first approaches drive sustainable, enterprise-wide results.
MES or CFW? How to Match the Tool to the Task
Discover when to choose MES or CFW, where they overlap, and how leaders can combine both to boost agility, compliance, and frontline performance.
Software-Defined Automation: Surprise... It's Not About Cost Savings
Software-Defined Automation boosts flexibility, security, and efficiency by decoupling control logic from hardware in industrial systems
What Is Industrial DataOps & Why Does Every Manufacturer Need It?
Discover what Industrial DataOps is and why it’s essential for modern manufacturers tackling data challenges across IT and OT environments.
Operational Excellence Is Not Your Operating Model
Understanding why Operational Excellence and an Operating Model is crucial for achieving integrated, agile, and resilient industrial transformation.