Quality Leaders: 8 Considerations to Improve Your Approach to Compliance Updates

Posted by Dan Jacob on Fri, Feb 09, 2018

“Sustainable change, after all, depends not upon compliance with external mandates or blind adherence to regulation, but rather upon the pursuit of the greater good.” – Douglas B Reeves, American educator.

Quality leaders would agree with this sentiment. While compliance will always be a significant factor in quality management, leaders are now focusing on building a culture of quality, encouraging defect prevention in addition to correction, designing in quality, and driving customer satisfaction.

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Categories: Culture, Compliance, Quality 4.0

3 Strategies to Get Business Executives to Walk Their Safety Talk

Posted by Peter Bussey on Wed, Jan 31, 2018

When it comes to safety, one thing most people agree on is that it starts at the top. If safety is not a top priority for senior management, including the C-level, an organization is sure to fall short of achieving their stated objectives. Even in companies that tout a strong commitment to safety, there is often a disconnect between what the leaders say and their actions.

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Categories: Operational Excellence, Culture, Environment, Health and Safety (EHS)

Quality Execs Discuss Quality 4.0: 7 Takeaways from Roundtable Meeting

Posted by Dan Jacob on Fri, Oct 06, 2017

On September 21, LNS Research hosted the fall executive roundtable at the World of Whirlpool in Chicago. LNS roundtables are day-long face-to-face events for senior quality leaders (VP's and directors) responsible for strategy to meet and learn from each other and LNS on core topics. During the most recent session, 15 quality and technology leaders discussed Quality 4.0 building blocks, applications, progress, and outcomes. Special thanks to Whirlpool, Whirlpool’s quality leaders, and to our speakers from Coca-Cola and Newell Brands for their part in making this a successful event.

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Categories: Enterprise Quality Management System (EQMS), Culture, Quality 4.0

Quality in Word or in Deed: Is Quality Really a Corporate Value?

Posted by Dan Jacob on Fri, Sep 22, 2017

Do you ever feel bombarded by quality-related slogans, branding, and logos?  It seems like every business, from global enterprises to regional companies, to the local baker, is really, deeply passionate about quality, and has been forever (“Quality in every bite… since 1872”).  What's more, they want to make sure you know just how much they care about quality.  Of course, that public-facing fanatical dedication to quality very often crumbles after a talk with the company’s underfunded and overworked quality team.

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Categories: Enterprise Quality Management System (EQMS), Culture

5 Maneuvers to Drive a Culture of Quality [Infographic]

Posted by Dan Jacob on Fri, Dec 16, 2016

Many companies that want to differentiate with quality need a clear picture of Supplier Quality Management (SQM) practices across industry. Use this insightful infographic to understand and communicate the total value of quality. Learn how your company can gauge SQM maturity, who can help you along the way, and strategies to transform Quality from a department and bake it into your company’s culture. 

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Categories: Enterprise Quality Management System (EQMS), Risk Management, Culture

6 Questions from Yesterday's EQMS Business Case Webinar

Posted by Dan Jacob on Fri, Jun 17, 2016

On Thursday, June 16, LNS Research hosted a webinar, "Quality Management in the Boardroom: Building the Executive Business Case for EQMS." The presentation focused on giving quality leaders a roadmap to a common issue we find in our conversations with many organizations: they often lack the framework for elevating quality management to the executive level concern it really needs to reach to transform from a cost center to a value center, and transform quality management maturity.

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Categories: Enterprise Quality Management System (EQMS), Cost of Quality (CoQ), Culture

The 2 Faces of Quality: Operational Excellence & Compliance First

Posted by Dan Jacob on Tue, Mar 29, 2016

We’ve been busy delivering against our 2016 research agendas here at LNS. The Quality practice is working on a number of topics, but arguably the most important is the “Business Case for Quality.” Industry needs the tools to build solid business cases for quality management enhancements, and with nearly 1,000 respondents to its quality management survey, LNS Research has the data to help identify the tools companies need to make their Business Case. The tools we are developing are frameworks, metrics, typical performance guidelines, and Operational Excellence levers (People, Process, and Technology).

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Categories: Operational Excellence, Enterprise Quality Management System (EQMS), Culture, Compliance

What is Shadow Quality and Why Does it Matter?

Posted by Dan Jacob on Thu, Mar 24, 2016

If you’ve read LNS’s Monday Musings providing our perspective on current events in industry, you’ve likely seen the term “shadow quality” in this blog post. So, just what is shadow quality?

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Categories: Enterprise Quality Management System (EQMS), Cost of Quality (CoQ), Culture

3 Lessons to Learn from Quality Leadership

Posted by Dan Jacob on Fri, Mar 18, 2016

Airbags, ignition switches, and even emissions software. While large recalls make the news at a regular pace, these are surrounded by scandal. News reports include claims of illegal or unethical activity executed by individuals or larger groups of people. Unfortunately, as new reports expose even more it’s revealed that the activity was accepted or possibly encouraged by management, as well as the organization at large.

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Categories: Enterprise Quality Management System (EQMS), Culture

4 Tips for Elevating Quality and Incorporating Risk into CAPA

Posted by Greg Goodwin on Thu, Jan 15, 2015

Regardless of product type or market, every manufacturer needs to consider quality. While some industries, such as those that directly influence public health, are subject to regulations imposing quality specifications from government agencies, other companies look for competitive advantage by raising quality standards from within. Others still operate in industries where products are relatively cheap and high-speed, high-volume product turnout is more important to serving customer needs than focusing on achieving the highest level of product quality possible.

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Categories: Operational Excellence, Enterprise Quality Management System (EQMS), Culture