Quality Metrics: Customer Complaints Benchmark Data

Posted by Dan Jacob on Wed, Jul 05, 2017 @ 11:00 AM

Customer Complaint volume is an important metric for measuring customers’ experience and perceived product quality. In fact, it is one of the most widely tracked quality metrics in executive dashboards.

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Tags: Enterprise Quality Management System (EQMS), Benchmarking

Samsung Increases Manufacturing & AspenTech is Set to Buy KBC [Roundup]

Posted by Justine Holt on Sun, Jan 17, 2016 @ 10:00 AM

Samsung Plans on $7.47B Manufacturing Increase

Looking toward the future, Samsung has plans to spend $7.47 billion on the manufacturing of a flexible display screen for phones. The flexible screen, organic light emitting diode (OLED), will be manufactured to bend to the design of the specific device, including Apple devices.

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Tags: Manufacturing Operations Management (MOM), Cloud, Big Data, Benchmarking, Industrial Internet of Things (IIoT)

One Aspect Missing from Most Continuous Improvement Initiatives [DATA]

Posted by Mike Roberts on Thu, Apr 10, 2014 @ 07:00 AM

With today’s global economy only becoming more competitive, it’s no surprise that everybody in the manufacturing environment is talking about continuous improvement. Proven leaders understand that if you’re not moving forward, making year-over-year gains in key performance indicators (KPIs) and metrics, then you’re destined to face some serious challenges down the road.

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Tags: Operational Excellence, Metrics, Benchmarking

Attitudes on How Big Data will Affect Manufacturing Performance [DATA]

Posted by Greg Goodwin on Thu, Mar 06, 2014 @ 06:00 AM

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Tags: Manufacturing Operations Management (MOM), Cloud, Big Data, Benchmarking

4 Ways Life Sciences Companies Can Improve Product Compliance [DATA]

Posted by Mike Roberts on Thu, Jun 13, 2013 @ 01:00 PM

The ability to manage growth, innovation, and cost alongside the ever-growing complexity of regulations can mean the difference between sinking and swimming in life sciences. There’s little, if any, room for failure. As a consequence, regardless of the subvertical – blood and biologics, medical devices, pharmaceutical manufacturing, or biotechnology – one metric that should be on every executive’s quality dashboard is products in compliance (PiC).

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Tags: Enterprise Quality Management System (EQMS), Benchmarking

Large Versus Small Business Quality Management Strategies [DATA]

Posted by Mike Roberts on Wed, May 29, 2013 @ 06:00 AM

When discussing quality management strategies, it's important to note the differences between small and large organizations. Often, the size of a company will greatly impact its focus points, challenges, and approaches in regard to ensuring the quality of products and processes. Interestingly, there can even be significant differences and similarities between company sizes within the same industry.

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Tags: Enterprise Quality Management System (EQMS), Benchmarking

Early Findings in LNS’s Industrial Energy Management Research [DATA]

Posted by Matthew Littlefield on Fri, May 24, 2013 @ 06:00 AM

Last month, we launched our inaugural Industrial Energy Management (IEM) survey. In that short period of time, it’s been taken by over 100 executives and leaders in charge of making energy and sustainability-related decisions in their organization. Through the survey responses, we’ve been collecting benchmark data on a number of people, process, technology, and metrics-related questions.

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Tags: Industrial Energy Management (IEM), Benchmarking

Why Design-Focused Firms Might Use PLM as a Quality Platform [DATA]

Posted by Matthew Littlefield on Thu, May 09, 2013 @ 06:00 AM

The quality management space is a very fluid one. As a testament to that, in a short period of time we’ve seen considerable changes in strategies around people and leadership, orchestrating business processes across the value chain, and enterprise IT architecture. One concept that’s been there the whole time, though, is that the earlier you can build quality into your products and processes the better.

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Tags: Enterprise Quality Management System (EQMS), Benchmarking

3 Real-life Examples of Globally Integrated Quality Software [DATA]

Posted by Matthew Littlefield on Tue, Apr 16, 2013 @ 06:00 AM

An unfortunate reality in many quality management strategies is the lack of harmony in IT decisions across the enterprise. In the 2012-2013 LNS Research Quality Management Survey, 47% of executives said that a top challenge was having too many disparate quality systems and data sources. As a result, a roadblock to success that most large and distributed companies experience resides in the mountains of unstandardized quality process data that’s never fully leveraged.

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Tags: Enterprise Quality Management System (EQMS), Benchmarking

The LNS Weekly Industrial Round Up 3/10/2013

Posted by Natalie Tarutis on Sun, Mar 10, 2013 @ 09:00 AM

In the past months, our team has often been prompted with the question; “What do you, and/or executives you have spoken with, see as the top industrial business development trends?”  This week’s round up may serve as an adequate response to such a query. Lean business operations, sustainable processes, implementing effective global collaboration programs, and educating the next generation on such topics.

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Tags: Sustainability, #Roundup, Benchmarking, Lean Manufacturing