Customer Satisfaction vs. Customer Loyalty: Why Loyalty Wins
Customer satisfaction is good — but loyalty wins. Explore how leading companies use Digital Voice of the Customer to turn trust into lasting...
Rewriting the Playbook for Operational Excellence
Discover how Digital Execution Systems are redefining Operational Excellence, empowering COOs to embed excellence in daily work and drive performance.
Siloed or Integrated? Two Approaches to Operational Excellence
Discover why legacy, project-based OpEx models fall short—and how integrated, digital-first approaches drive sustainable, enterprise-wide results.
Operational Excellence Is Not Your Operating Model
Understanding why Operational Excellence and an Operating Model is crucial for achieving integrated, agile, and resilient industrial transformation.
Four Strategic Actions Chief Quality Officers Need to Take Now
Chief Quality Officers must shift from compliance to an Embedded Quality strategy, focusing on customer experience, internal collaboration, and...
How to Build a Better Business Case for Embedded Quality
Learn how to craft a compelling business case for Embedded Quality and secure executive buy-in by aligning with corporate goals and demonstrating...
Why Does Analytics Still Mean BI to So Many EQMS Vendors?
Explore the evolution of analytics in EQMS and the necessity for advanced, integrated data architectures to drive quality outcomes in industrial...
Why Traditional Quality Is Failing You
Despite industry standards, recalls and product failures are rising—it's time to shift from compliance to Delivered Quality for true competitive...
2025 Predictions: A Pivotal Year for Chief Quality Officers, Embedded Quality, & Operational Excellence
Explore 2025 predictions on how Chief Quality Officers will navigate crises, leverage technology, and drive Operational Excellence for real results.
Delivered Quality: The North Star of Embedded Quality Success
Transforming your quality management approach with Embedded Quality, leveraging Quality 4.0 technologies across the value chain.