A New Definition of Quality

Posted by Dan Jacob on Mon, Feb 26, 2018 @ 10:12 AM

Over the past few months, we’ve been helping many LNS program members with strategic planning for 2018, and underlying this planning is a common theme - “What is the perceived value of quality?”

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Tags: Enterprise Quality Management System (EQMS), Metrics, Cost of Quality (CoQ), Supplier Quality Management (SQM), Culture, Quality 4.0, New Product Introduction (NPI)

What does 2018 hold for Quality Management?

Posted by Dan Jacob on Tue, Feb 13, 2018 @ 12:16 PM

2017 was a challenging year for quality. Many manufacturers had to evolve their quality management system due to changes in standards and compliance requirements, providing an opportunity to rethink processes, organizations, and leadership support.

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Tags: Enterprise Quality Management System (EQMS), Supplier Quality Management (SQM), Industrial Internet of Things (IIoT), Industry 4.0 / Smart Manufacturing, Quality 4.0, New Product Introduction (NPI)

Four Things Quality 4.0 Isn’t: Correcting Common Misconceptions

Posted by Dan Jacob on Wed, Nov 15, 2017 @ 10:50 AM

Have you ever played the game “Twenty Questions?” It’s a great game for long car rides, as I was reminded recently while taking an old-school family road trip from Pittsburgh to Maine. Fifteen hours of non-stop driving with nothing but the car radio, snacks and each other’s company means you’ll eventually play every game you know (at least twice).

For those unfamiliar, Twenty Questions is a game where one player thinks of something, and the other players have 20 questions to guess what it is. I've found that process of elimination can be an effective strategy. To discover what the thing is, it’s helpful to first determine what it isn’t.

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Tags: Enterprise Quality Management System (EQMS), Digital Transformation, Quality 4.0

Quality Leaders Explain How Customer Complaints Work for Them

Posted by Vivek Murugesan on Thu, Nov 09, 2017 @ 09:00 AM

Quality leaders often view customer complaints as a reactive metric and the last line of defense in their arsenal. Though the term may seem pessimistic on a first glance, when collected, analyzed, and promptly handled, customer complaints have the potential to be a net positive for manufacturers. Not only from a metrics and operations standpoint but also in enabling closed-loop processes and driving a culture of quality throughout the organization.

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Tags: Enterprise Quality Management System (EQMS), Cost of Quality (CoQ)

Enablon: Pushing EHS Frontiers and ComplianceQuest: Impressive Growth [MondayMusings]

Posted by Peter Bussey on Mon, Oct 16, 2017 @ 09:45 AM

The #MondayMusings Industrial Transformation blog series provides insight and analysis for executives from the previous week’s briefings, events, and publications @LNSResearch.

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Enablon Still Pushing Frontiers of EHS Information Technology

Recently I participated in and presented at Enablon’s Sustainability Performance Forum (SPF) in Chicago, for the third consecutive year. This conference is part of a global series of SPF events hosted by Enablon. The events bring together the ecosystem of customers and partners focused on using Enablon’s software solutions to manage environment, health and safety (EHS) and sustainability performance.

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Tags: Enterprise Quality Management System (EQMS), Solution Vendor / Software Vendor, Digital Transformation, #MondayMusings, Environment, Health and Safety (EHS)

Quality Execs Discuss Quality 4.0: 7 Takeaways from Roundtable Meeting

Posted by Dan Jacob on Fri, Oct 06, 2017 @ 10:45 AM

On September 21, LNS Research hosted the fall executive roundtable at the World of Whirlpool in Chicago. LNS roundtables are day-long face-to-face events for senior quality leaders (VP's and directors) responsible for strategy to meet and learn from each other and LNS on core topics. During the most recent session, 15 quality and technology leaders discussed Quality 4.0 building blocks, applications, progress, and outcomes. Special thanks to Whirlpool, Whirlpool’s quality leaders, and to our speakers from Coca-Cola and Newell Brands for their part in making this a successful event.

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Tags: Enterprise Quality Management System (EQMS), Culture, Quality 4.0

Hurricanes Can’t Crush Digital Transformation and Quality News [Roundup]

Posted by Diane Murray on Wed, Oct 04, 2017 @ 12:59 PM

In this monthly Roundup, LNS Research explores recent announcements and events, such as Epicor’s new CEO; Ford working on Digital Transfomration; Seeq’s busy month; hurricane effects on drug makers’ operations; and food manufacturing focus on quality.

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Tags: Enterprise Quality Management System (EQMS), Risk Management, Compliance, Digital Transformation

Quality in Word or in Deed: Is Quality Really a Corporate Value?

Posted by Dan Jacob on Fri, Sep 22, 2017 @ 10:05 AM

Do you ever feel bombarded by quality-related slogans, branding, and logos?  It seems like every business, from global enterprises to regional companies, to the local baker, is really, deeply passionate about quality, and has been forever (“Quality in every bite… since 1872”).  What's more, they want to make sure you know just how much they care about quality.  Of course, that public-facing fanatical dedication to quality very often crumbles after a talk with the company’s underfunded and overworked quality team.

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Tags: Enterprise Quality Management System (EQMS), Culture

Three Ways Quality Drives Innovation

Posted by Dan Jacob on Fri, Sep 15, 2017 @ 09:08 AM

Quality can be a tough job.  Fighting fires, preparing for being audited, performing audits, scrutinizing risks and finding root causes, monitoring suppliers, adapting to new customer requirements and updated standards, and so on.  Then acquire a dozen companies (or be acquired), and replicate all of this work at business units, sites, and suppliers around the globe.

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Tags: Enterprise Quality Management System (EQMS)

5 Most Asked Questions from the Quality 4.0 Webcast

Posted by Dan Jacob on Fri, Aug 25, 2017 @ 02:00 PM

On Thursday, August 24, LNS Research hosted the webcast, “Quality 4.0: What You Should Know, How to Get There.” The presentation examined what quality innovation leaders are doing with data, analytics, connectivity, and apps to achieve continuous improvement and considerable operational and financial performance advantages. The discussion included an examination of how to build an effective strategy to reach Quality 4.0.

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Tags: Enterprise Quality Management System (EQMS), Digital Transformation, Artificial Intelligence / Machine Learning (AI/ML), Quality 4.0