Dan Jacob

Dan Jacob is a Principal Analyst with LNS Research; he primarily focuses on Enterprise Quality Management Systems with collaborative coverage across Automotive, Aerospace & Defense, High Tech & Electronics and Medical Devices.
Find me on:

Recent Posts

Quality Execs Discuss Quality 4.0: 7 Takeaways from Roundtable Meeting

Posted by Dan Jacob on Fri, Oct 06, 2017 @ 10:45 AM

On September 21, LNS Research hosted the fall executive roundtable at the World of Whirlpool in Chicago. LNS roundtables are day-long face-to-face events for senior quality leaders (VP's and directors) responsible for strategy to meet and learn from each other and LNS on core topics. During the most recent session, 15 quality and technology leaders discussed Quality 4.0 building blocks, applications, progress, and outcomes. Special thanks to Whirlpool, Whirlpool’s quality leaders, and to our speakers from Coca-Cola and Newell Brands for their part in making this a successful event.

Read More

Tags: Quality Management, Quality Culture, Quality 4.0

Quality in Word or in Deed: Is Quality Really a Corporate Value?

Posted by Dan Jacob on Fri, Sep 22, 2017 @ 10:05 AM

Do you ever feel bombarded by quality-related slogans, branding, and logos?  It seems like every business, from global enterprises to regional companies, to the local baker, is really, deeply passionate about quality, and has been forever (“Quality in every bite… since 1872”).  What's more, they want to make sure you know just how much they care about quality.  Of course, that public-facing fanatical dedication to quality very often crumbles after a talk with the company’s underfunded and overworked quality team.

Read More

Tags: Enterprise Quality Management Software, Quality Management, Quality Culture

Three Ways Quality Drives Innovation

Posted by Dan Jacob on Fri, Sep 15, 2017 @ 09:08 AM

Quality can be a tough job.  Fighting fires, preparing for being audited, performing audits, scrutinizing risks and finding root causes, monitoring suppliers, adapting to new customer requirements and updated standards, and so on.  Then acquire a dozen companies (or be acquired), and replicate all of this work at business units, sites, and suppliers around the globe.

Read More

Tags: Enterprise Quality Management Software, Quality Management

5 Most Asked Questions from the Quality 4.0 Webcast

Posted by Dan Jacob on Fri, Aug 25, 2017 @ 02:00 PM

On Thursday, August 24, LNS Research hosted the webcast, “Quality 4.0: What You Should Know, How to Get There.” The presentation examined what quality innovation leaders are doing with data, analytics, connectivity, and apps to achieve continuous improvement and considerable operational and financial performance advantages. The discussion included an examination of how to build an effective strategy to reach Quality 4.0.

Read More

Tags: Enterprise Quality Management Software, Quality Management, Digital Transformation, Machine Learning

Top 4 Reasons to Update to Quality 4.0

Posted by Dan Jacob on Tue, Aug 15, 2017 @ 10:00 AM

Quality 4.0 is the Digital Transformation of people and processes to drive quality improvement (read further here). We’ve been discussing Quality 4.0 with the market, and it’s clear that the statistics are correct. For every one quality leader that is actively working on Quality 4.0, there are 19 or so that are not.

Read More

Tags: Quality Management, Digital Transformation

Quality 4.0: Powerful Innovation Enabler

Posted by Dan Jacob on Tue, Aug 08, 2017 @ 11:00 AM

Quality 4.0 leverages the critical technology changes of Industry 4.0 which enable quality to transform performance, culture, leadership, collaboration and compliance. The transformation will fuel innovation, particularly quality’s ability to contribute to the innovation cycle. LNS Research illustrates how innovation leaders look to quality as an innovation enabler.

Read More

Tags: Quality Management

The Missing Link: Connecting Operational Excellence to Strategic Objectives

Posted by Dan Jacob on Thu, Aug 03, 2017 @ 10:30 AM

Where is your company’s strategic direction, and how well aligned are your actions and strategy to this direction? This might be the most important question you ask today because if you aren’t aligned or aren’t sure what your alignment is, it’s also likely that you suffer from low top management priority, cultural challenges, and insufficient funding.

Read More

Tags: Operational Excellence, Quality Management

What is Quality 4.0?

Posted by Dan Jacob on Wed, Jul 26, 2017 @ 11:00 AM

Quality 4.0 blends new technologies with traditional quality methods to arrive at new optimums in Operational Excellence, performance, and innovation. The new technologies include Machine Learning/artificial intelligence, connected devices and operations, new forms of collaboration like social media and blockchain, Big Data, Cloud computing, and new apps like AR/VR and mashups.

Read More

Tags: EQMS, Quality Management, IIoT, Digital Transformation

Quality Metrics: Customer Complaints Benchmark Data

Posted by Dan Jacob on Wed, Jul 05, 2017 @ 11:00 AM

Customer Complaint volume is an important metric for measuring customers’ experience and perceived product quality. In fact, it is one of the most widely tracked quality metrics in executive dashboards.

Read More

Tags: Quality Management, Benchmark Data

6 Most Asked Questions from Tuesday's Life Sciences Webcast

Posted by Dan Jacob on Thu, Jun 29, 2017 @ 11:46 AM

On Tuesday, June 27, LNS Research hosted the webcast, “The New Path to Performance: Quality in Manufacturing for Life Sciences.” The presentation explained how manufacturers can surpass “conformance” in quality management to achieve higher levels of performance in operational and financial metrics.

Read More

Tags: EQMS, Quality Management