Dan Jacob

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Recent Posts

Quality Metrics: Customer Complaints Benchmark Data

Posted by Dan Jacob on Wed, Jul 05, 2017 @ 11:00 AM

Customer Complaint volume is an important metric for measuring customers’ experience and perceived product quality. In fact, it is one of the most widely tracked quality metrics in executive dashboards.

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Tags: Quality Management, Benchmark Data

6 Most Asked Questions from Tuesday's Life Sciences Webcast

Posted by Dan Jacob on Thu, Jun 29, 2017 @ 11:46 AM

On Tuesday, June 27, LNS Research hosted the webcast, “The New Path to Performance: Quality in Manufacturing for Life Sciences.” The presentation explained how manufacturers can surpass “conformance” in quality management to achieve higher levels of performance in operational and financial metrics.

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Tags: EQMS, Quality Management

Dassault Systèmes Delivering the 3DEXPERIENCE

Posted by Dan Jacob on Wed, Jun 28, 2017 @ 11:45 AM

Dassault Systèmes (3DS) held its annual industry analyst event last week and demonstrated real progress in understanding its 3DEXPERIENCE Platform strategy. 

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Tags: EQMS, MOM, ERP, MES, cloud

4 Strategies to Improve Operational Outcomes for Life Sciences Manufacturers

Posted by Dan Jacob on Tue, Jun 20, 2017 @ 10:15 AM

It’s no secret that life science manufacturers operate within a highly complex compliance environment. While some level of customer or industry compliance is inherent for all manufacturers, the global regulatory compliance requirements levied upon life sciences manufacturers are complicated and continuously evolving.

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Tags: Quality Management

4 Mistakes in Your Quality Business Case

Posted by Dan Jacob on Wed, May 24, 2017 @ 10:00 AM

Every month I am briefed by a few dozen quality leaders regarding their current initiatives. One prominent recurring theme is the struggle to gain top management priority and financing support for larger quality technology projects, such as EQMS (Enterprise Quality Management Software). Money for quality tech can be slippery even for those with a pressing need, but making these common mistakes really compounds the problem.

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Tags: EQMS, Quality Management, Digital Transformation

5 Mistakes Companies Make When Adopting EQMS

Posted by Dan Jacob on Wed, Apr 26, 2017 @ 11:30 AM

When a person has been in industry for a while, they tend to see the same patterns repeat themselves. How businesses deploy Enterprise Quality Management Software (EQMS) is one example; companies tend to experience a common pathway, and take a similar approach. Often, it takes a lot of time and effort to get the budget for an EQMS deployment, and the budget award is greeted with excitement! All too often this initial euphoria is replaced by disillusionment or disappointment over the course of the project.

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Tags: EQMS, Quality Management

7 Reasons to Insist on Accurate, Real-Time Quality Data

Posted by Dan Jacob on Wed, Apr 12, 2017 @ 10:30 AM

Whether it’s driving informed decisions, unearthing unexpected results, enabling effective continuous improvement, or empowering collaboration; real-time and accurate quality data should be the lifeblood of an effective quality management program. In fact, leveraging evidence to make decisions is a core quality principle which makes the current state of real-time quality metrics so surprising.

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Tags: Quality Management, Supplier Quality Management, Predictive Maintenance

4 Top Questions from Yesterday's Quality Webcast: IATF 16949:2016 Playbook

Posted by Dan Jacob on Fri, Mar 24, 2017 @ 11:33 AM

On Thursday, March 23, LNS Research hosted the webcast, “Automotive Quality Leaders: What’s Missing from Your IATF 16949:2016 Playbook?” The presentation explained why IATF 16949:2016 is an opportunity to transform quality into a source of Operational Excellence, and get the company’s most senior leadership focused on quality management and performance.

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Tags: Quality Management

[Infographic] Automotive CEO: What's Your IATF 16949:2016 Survival Plan?

Posted by Dan Jacob on Thu, Mar 09, 2017 @ 10:00 AM

Automotive CEOs: There’s an untapped source of operating income and competitive advantage right in your own company. When senior execs take an active role in Quality Management, your organization can transform new industry standards into a source of Operational Excellence. Use this infographic to understand what you must do to capture the value for your business.

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Tags: Operational Excellence, Quality Management

Supplier Quality Management: The Rich Get Richer

Posted by Dan Jacob on Wed, Feb 22, 2017 @ 12:01 PM

Last September, LNS hosted the Quality Executive Roundtable. During a break at the event, I had a discussion with a quality executive who put today’s disparity between the Supplier Quality Management (SQM) rich and poor in stark contrast. This quality executive relayed how his company digitally transformed SQM. The company expanded upon a robust SQM platform by including it in a Big Data initiative that connected IT systems, Operational Technology (OT) systems, and supplier systems to Machine Learning.

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Tags: Quality Management, Supplier Quality Management, Digital Transformation